Refund Policy
Affordable Care Solutions values transparency and customer satisfaction. This policy explains our refund and cancellation process. By using our Services, you agree to these terms.
1. No Refund Policy
We do not offer refunds for any of our packages. Our pricing is fully transparent, and we provide a trial period for CRM services, allowing customers to evaluate the platform before committing to a paid plan.
Additionally, the following fees are non-refundable under any circumstances:
TikTok ad spend
CRM usage fees
Email and SMS charges
AI-related service fees
Call charges
Twilio A2P campaign and usage fees
Third-party platform costs incurred through integrations
Custom development, setup, or onboarding fees
Service fees for active or partially used accounts
2-Refund Eligibility (Exceptional Cases Only)
Refunds are only granted in the following situations:
If the system mistakenly overcharges or double charges a customer.
In the case of a double charge, customers can choose to receive a refund or have the excess amount adjusted in the next billing cycle.
3. Cancellation Policy
Customers must cancel their subscription before the next billing cycle to avoid being charged. The cancellation deadlines vary by service:
TikTok Ads: Must be canceled at least 3 business days before the next billing cycle.
CRM Services: Must be canceled at least 1 business day before the next billing cycle. CRM users can cancel directly from their Account Settings → Billing section.
Trial Periods: Customers on a trial must cancel before the subscription starts or contact support at least 1 business day before the trial ends.
Additional Cancellation Guidelines:
Once a billing cycle begins, no refunds or prorated adjustments will be issued for unused time or services.
Canceling a service does not automatically remove previously incurred charges. Any outstanding balance must be settled before cancellation is complete.
If a customer cancels but continues to use the services until the end of their billing cycle, charges will not be reversed.
4. How to Cancel
For CRM Services: Log in to your account and navigate to Account Settings → Billing to cancel your subscription.
For all other services: Contact our support team at [email protected] for assistance.
5. Payment & Subscription Terms
Auto-renewal: All subscriptions renew automatically at the end of each billing cycle unless canceled in advance.
Failed Payments: If a payment fails, access to services may be suspended until payment is successfully processed.
Billing Disputes: If you believe you have been charged incorrectly, you must notify us within 7 days of the charge date to request a review.
6. Call Limits and Additional Line Charges:
Single Account: You are allowed up to 5 concurrent lines and a maximum of 1500 calls per day.
Agency Account: You are allowed up to 10 concurrent lines and a maximum of 4000 calls per day.
Need More Capacity: If you wish to exceed these limits, additional lines can be purchased to increase your concurrency limit and daily dial capacity at $10 per month per line.
7. Contact Information
For any inquiries related to billing, refunds, or cancellations, please reach out to our support team at [email protected].
8. Policy Updates
We may update this Refund & Cancellation Policy periodically. Any changes will be posted on our website. Continued use of our services indicates acceptance of the updated policy.
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